We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

For product information or assistance:

EMAIL:

For sales inquiries
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For service inquiries or assistance:
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For customer support or assistance:
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For Router, Firewall, DNS, or IP adds, removes, or changes
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For Accounting and Billing
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We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential.

PHONE:

Live Customer Care Center (704) 202-0004 Sunday to Saturday (EST)

For Router, Firewall, DNS, or IP adds, removes, or changes (704)-226-6533

FAX:

(704) 248-0722

POSTAL MAIL:

Send your inquiries to:
Charlotte Colocation Center, LLC
Attention: Customer Care Center
PO Box 2878
Monroe, NC, USA 28111