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We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:


For product information or assistance:

For service inquiries or assistance:

For customer support or assistance:

For Router, Firewall, DNS, or IP adds, removes, or changes
For Accounting and Billing

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential.

Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

What kind of comment are you sending?

Complaint Problem Suggestion Praise

What aspect of our business do you want to comment on?


Enter your comments in the space provided below:

Tell us how to get in touch with you:

Please contact me as soon as possible regarding this matter.


Live Customer Care Center
(704) 202-0004
Sunday to Saturday   (EST)

For Router, Firewall, DNS, or IP adds, removes, or changes



(704) 248-0722

Postal Mail:

Send your inquiries to:

Charlotte Colocation Center, LLC
Attention: Customer Care Center
PO Box 2878
Monroe, NC, USA 28111


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