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We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:


Email:

For product information or assistance:
products@yourwebsite.com

For service inquiries or assistance:
service@yourwebsite.com

For customer support or assistance:
support@yourwebsite.com

For Router, Firewall, DNS, or IP adds, removes, or changes
webmaster@charlottecolo.com

For Accounting and Billing
quickbooks@charlottecolo.com

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. YOURWEBSITE customers may also use our toll free telephone support center to contact a service representative during regular business hours:


Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

What kind of comment are you sending?

Complaint Problem Suggestion Praise

What aspect of our business do you want to comment on?

Other:

Enter your comments in the space provided below:

Tell us how to get in touch with you:

Name
E-mail
Tel
FAX
Please contact me as soon as possible regarding this matter.


Telephone:

Live Customer Care Center

1-866-555-1111
Monday to Friday   8:00am to 9:13am (EST)

Saturdays, Sundays and federal holidays please leave a message.  A customer representative will contact you within 24 hours of the first business day.

For Router, Firewall, DNS, or IP adds, removes, or changes

1-704-226-6533


FAX:

1-866-555-1112


Snail Mail:

Send your inquiries to:

Your Company Name
Attention: Customer Care Center
1234 Your Street.
Your City, State/ Province, Country
Zip or Postal Code

 

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