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  1. Privacy Policy
  2. IP Policy
  3. Acceptable Use Policy
  4. Completion of Service Policy

Privacy Policy

Charlotte Colocation Center, llc recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.CharlotteColo.Com. The Site is operated by Charlotte Colocation Center, llc.

If you have questions or concerns regarding this statement, you should first contact our site coordinator at Info@CharlotteColo.Com or by postal mail to:

Charlotte Colocation Center, llc
PO Box 2878
Monroe, NC
28111

Identifying Information. In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, Charlotte Colocation Center, llc requests identifying information when you:

  1. Register on any of our websites.
  2. Place an order.
  3. Provide feedback to an online survey or tell us about an idea or suggestion.
  4. Participate in a rebate program, contest, or other promotional offer.
  5. Request a SPECIAL SERVICE
  6. Request information or files from technical support or customer service.

In these instances, Charlotte Colocation Center, llc will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.

What Charlotte Colocation Center, llc Will Do With Your Information. If you choose to give us personal information for any of the purposes above, this information is retained by Charlotte Colocation Center, llc and will only be used by Charlotte Colocation Center, llc to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

What Others May Do With Your Information. Charlotte Colocation Center, llc does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time Charlotte Colocation Center, llc may use agents or contractors who will have access to your personal information to perform services for Charlotte Colocation Center, llc (such as DATABASE MAINTENANCE, etc), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Charlotte Colocation Center, llc. In addition, Charlotte Colocation Center, llc may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.

Charlotte Colocation Center, llc On-line Store. The Charlotte Colocation Center, llc On-line Store is designed to give you options concerning the privacy of your identifying information. If you choose, you can set up an account. This will allow you to have a customized order page for express ordering and to view your purchasing history. To protect your privacy, we have designed the Sites to include certain steps to verify your identity before granting you access or enabling you to make corrections in an account. You will always have access to this account information and can view it, update it or correct it at any time. To access your information, you will need to use a password.

When purchasing products through the our web site, the order form will also ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.

Third Party Links. CharlotteColo.com does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave WWW.CHARLOTTECOLO.COM, Charlotte Colocation Center, llc cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies. At times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

Children's Privacy Protection. Charlotte Colocation Center, llc is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Changes to this Policy. Charlotte Colocation Center, llc may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to:

Charlotte Colocation Center, llc
PO Box 2878
Monroe, NC
28111

Credit Card Security.
We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies -
PayPal.

If you choose to use a PayPal account, your personal credit card information will not be given to Charlotte Colocation Center, llc.

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IP Addressing Policy

Introduction and Overview

IP address space is a limited resource that is being depleted at a significant rate. Several registries have been established around the world to regulate the usage of these addresses. These registries are governed by the Internet Community. In the United States, we are governed by the American Registry for Internet Numbers (ARIN).

ARIN typically only provides addresses in /19 blocks (8192 individual addresses, or 32 Class Cs) or more, most companies need to contact their upstream provider, in this case Charlotte Colocation Center. However, ARIN will provide a /20 (16 Class Cs) to an organization that is multi-homed. In order for Charlotte Colocation Center to acquire address space from ARIN, we must follow their guidelines for IP address assignments and allocations and must enforce efficient utilization of IP addresses. This means that our customers must justify their IP needs to us in detail and according to ARIN's guidelines for effective usage.

ARIN's policies can be found on their website. Links to the ARIN website are at the bottom of the page.

All information disclosed to Charlotte Colocation Center during this process is confidential, with a single exception, we are required to provide ARIN with the same information you provide to us in order to justify our need for additional address space.

All numbers must be accounted for, and each address block must be reassigned via SWIP, RWHOIS or internal databases. At this time, SWIP is the only reassignment method available for Charlotte Colocation Center's address blocks. Large address consumers will also be required to maintain, and provide upon request, a database of how addresses are assigned internally.

Guidelines and Rules
 

Charlotte Colocation Center will not provide aggregate allocations larger than a /20 (sixteen "Class C" netblocks). Applications for address allocations larger than a /20 must be made directly to ARIN.

Charlotte Colocation Center will not provide allocations or assignments to customers who already have a direct allocation from ARIN.

A usage figure of 80 percent must be achieved within 90 days after allocation/assignment, or the addresses will be withdrawn. (Eighty percent usage is based on SWIP records and a simple ICMP scan run against all assigned net blocks.)

Customers must maintain proper reverse DNS records for all assigned or allocated addresses. Contact hostmaster@Charlottecolo.com with any questions.

Customers will not be given address space for administrative convenience.

Charlotte Colocation Center cannot guarantee the assignment of contiguous netblocks.

We reserve right to change customer assignments/allocations as necessary.

ARIN Links
     ARIN - Official Website
     Official ARIN Policies

Document Version: 04/10/2002
 

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Acceptable Use Policy

Introduction
Charlotte Colocation Center's Acceptable Use Policy ("AUP") for Charlotte Colocation Center products and services is designed to help protect Charlotte Colocation Center, Charlotte Colocation Center's customers, and the Internet community in general from fraud, abuse of resources, and irresponsible or illegal activities.

Subject to Charlotte Colocation Center's Privacy Policy, Charlotte Colocation Center makes no guarantee regarding, and assumes no liability for the security and integrity of, any data or information a User transmits via the Service or over the Internet, including any data information transmitted via any server designated as "secure."

As an Internet Service Provider, it is not practical for Charlotte Colocation Center to monitor the content of information passing through its network. Charlotte Colocation Center exercises no control whatsoever over the content of any information passing through its network and is not responsible for damages customers may suffer for any reason. Any persons or organizations, including Charlotte Colocation Center customers, who publish material or information made accessible through Charlotte Colocation Center networks are solely responsible for the content of such material and information, and are solely responsible to know and comply with the laws applicable to the publication of such materials and information. Charlotte Colocation Center will cooperate with legal authorities in the investigation of any suspected criminal or civil infringements.

Customer Responsibilities
Charlotte Colocation Center's services are intended solely for the use of the contract holder and its corporate affiliates and/or subsidiaries that are connected by LAN, WAN or remote access applications, and may not be re-sold to or used by any outside entity without prior written consent from Charlotte Colocation Center. Charlotte Colocation Center offers ISP/Resalable Services for customers who intend to resell products and services to third parties.

Each Charlotte Colocation Center customer (commercial and ISP/reseller) is responsible for the activities of its customer base or end-users and, by accepting service from Charlotte Colocation Center, agrees to inform its customers and/or end-users of this AUP or its own Acceptable Use Policy, which must not be inconsistent with the terms herein.

Prohibited Conduct
Charlotte Colocation Center services are only to be used for lawful and appropriate purposes. Customers may not transmit, retransmit or store material in violation of any federal or state laws or regulations, including, but not limited to, obscenity, indecency, defamation or material infringing trademarks or copyrights. Charlotte Colocation Center customers may not abuse or fraudulently use Charlotte Colocation Center products and services, nor allow nor permit such use by others. The following activities illustrate some, but not all, prohibited uses under this AUP:

Child Pornography: It is illegal under Federal child exploitation statutes to possess, produce, receive, transport or distribute by any means, including computer, visual depictions of "sexual intercourse" and/or "sexually explicit conduct" involving children.

Inappropriate Content: Using the services to transmit, distribute or store material that, as reasonably determined by Charlotte Colocation Center, is inappropriate, obscene, defamatory, libelous, threatening, abusive, hateful or excessively violent.

Denial of Service: Engaging in any activity that will interfere or attempt to interfere with the service of any other user, host or network on the Internet. Users are also prohibited from any activity considered a precursor to attempted security violations, including, but not limited to, any form of scanning, probing, or other testing or information gathering activity, without express written consent from IP Security Manager.

Distribution of Viruses: Intentional distribution of software that attempts to and/or causes damage or annoyance to persons, data, and/or computer systems.

Forging Headers: Forging or misrepresenting any message header, in part or whole, of any electronic transmission, originating or passing through the Charlotte Colocation Center network.

Email Spamming or Mailbombing: The transmitting of unsolicited Email to multiple recipients, sending large amounts of Email repeatedly to a person to harass or threaten, or any attempt to use Charlotte Colocation Center servers as a mail drop or name server for SPAM. Sending unsolicited bulk Email from another Internet service provider's network advertising or implicating any service hosted or provided by Charlotte Colocation Center, including without limitation Email, web, FTP and DNS services.

Fraudulent Activities: Fraud is an intentional misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it, or, obtaining or attempting to obtain service by any means or device with intent to avoid payment.

Unauthorized Access: Illegal or Unauthorized Access to Other Computers, Accounts, or Networks: Accessing, or attempting to access, any computer resource belonging to another party, or attempting to penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Network Sabotage: Any use of Charlotte Colocation Center products and services to interfere with the use of Internet resources or the Charlotte Colocation Center network by other customers or end-users.

Pyramid Schemes: A fraudulent system of achieving financial gain, which requires an endless stream of recruits for success.

Unlawful Acts: Any use of Charlotte Colocation Center products and services to violate the law or in aid of any unlawful act.

Usenet Spamming: Posting of messages to newsgroups that are irrelevant, blanket posting of messages to multiple newsgroups, and the posting of harassing and/or threatening messages.

Facilitating a Violation of this AUP: Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP which includes, but is not limited to, the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.

Violations and Enforcement
At Charlotte Colocation Center's sole discretion, violations of any element of this AUP may result in a warning to the offender followed by suspension or termination of service if the customer does not cease the violation. If Charlotte Colocation Center deems it necessary or prudent, it may immediately suspend or terminate service with or without notice if Charlotte Colocation Center determines that a violation of the AUP has occurred. Charlotte Colocation Center will enforce this AUP according to the severity of the offense and violator's history of prior AUP infringements. Repeated offenses will result in immediate termination of service. Charlotte Colocation Center is not liable for any damages of any nature suffered by any customer, user, or any third party resulting in whole or in part from Charlotte Colocation Center exercising its rights under this AUP. Charlotte Colocation Center has no practical ability to monitor all conduct, communications, or content that might violate this AUP prior to its transmission over the Charlotte Colocation Center network but may do so at its discretion. Therefore, Charlotte Colocation Center does not assume liability for any party's violation of the AUP or failure to terminate a customer's violation. Charlotte Colocation Center reserves the right to charge time and materials to resolve customer issues that are not resolved by the customer in a timely manner.

*Charlotte Colocation Center reserves the right to modify this AUP at any time without prior notification to customers.

To report a Net Abuse, please e-mail: Webmaster@CharlotteColo.Com

Document Version: 06/01/2004

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Completion Of Service Policy

Charlotte Colocation Center (CCC) will consider an Internet service complete and billable when the following conditions are met. The completion of service is independent of the readiness of the customer LAN for use of the CCC Internet connection. If the customer wishes to delay the requested due date for service, the customer must notify their CCC account manager in writing at least 72 hours prior to the requested due date. If accepted, an order sup will be issued by the AE to reset the due date. If an order sup is not received, CCC will proceed with billing as of the original completion date. If the customer indicates non-acceptance of the service, the customer must provide a detailed reason why they cannot accept the service. CCC will review the customer's explanation for non-acceptance and work with the customer to resolve any issues related to CCC service. If CCC does not agree with the customer's request for non-acceptance, CCC will so notify and the service will be billed as of the original completion date.

IBL

  • Line protocol (i.e., PPP) comes active between CCC edge equipment and Connect Reach device

  • Analyst can successfully ping Connect Reach synchronous and Ethernet interfaces

  • Customer assigned address CCC IP address space or portable customer address space (this requires the submission of an LOA by the customer) is routing within the CCC network and is visible from outside the CCC network

  • All DNS requests made by the customer during the ITC are either complete or ready to complete when the customer gives the OK (i.e., conversion of DNS records to new CCC IP space).

CCC Provided CPE for Dedicated Internet Services

  • Line protocol (i.e., PPP) comes active between CCC edge equipment and CPE device

  • Analyst can successfully ping CPE WAN port

  • CPE LAN port is configured for use (LAN ports cannot be pinged unless they are plugged into a LAN. When we are in a situation where the customer is not ready, they may not have the LAN port plugged into a hub or switch. Therefore, ping tests of the LAN port may not be an appropriate condition here.)

  • Customer assigned address CCC IP address space or portable customer address space (this requires the submission of an LOA by the customer) is routing within the CCC network and is visible from outside the CCC network. In the case of customers who are running BGP with CCC, the space will not route until the customer gives the OK. In this case, CCC must merely be ready to route the space for this condition to be met.

  • All DNS requests made by the customer during the ITC are either complete or ready to complete when the customer gives the OK (i.e., conversion of DNS records to new CCC IP space)

Customer Provided CPE for Dedicated Internet Services

  • CCC circuit tests clean from CCC edge equipment to customer smart jack or equivalent

  • CCC edge equipment is configured for customer connection

  • All DNS requests made by the customer during the ITC are either complete or ready to complete when the customer gives the OK (i.e., conversion of DNS records to new CCC IP space)

  • Customer assigned address CCC IP address space or portable customer address space (this requires the submission of an LOA by the customer) is routing within the CCC network and is visible from outside the CCC network. In the case of customers who are running BGP with CCC, the space will not route until the customer gives the OK. In this case, CCC must merely be ready to route the space for this condition to be met.

  • Customer has been sent a sample configuration for CCC supported (Cisco) CPE for their connection.

  • Issues related to Customer provided premise equipment are not considered as valid reasons for non-acceptance of the service.

Dedicated Web Hosting (DWH) Services

  • DWH Server is assigned an IP address and responds to ICMP echoes from CCC core routers

  • Reverse DNS is set up properly in CCC's DNS servers, providing customer provides CCC with the hostname at least 48 hours in advance of the due date

  • DWH Server's hostname is properly set up in CCC DNS servers, providing CCC is hosting customer's domain name and customer provides CCC with the hostname at least 48 hours in advance of the due date

  • Customer has been provided with Network Information Sheet, containing the DWH server's administrative login information, on or before Due Date.

02/27/2001 v1.3
 

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